Step 1: Make sure you are using the correct Service Provider #, This will be the Business account number with a dash (-) followed by a number depending on the order your driver profile was completed.
Example:
B#######-1
B#######-2
B#######-3
or
SP#######
-If you have not yet received this #, you most likely still have some steps left to complete in your sign-up process. See more on the Provider Dashboard
Step 2: Once you have made sure you are inputting the correct Service Provider # and you are still getting this same error message, this may indicate that we don't have your most updated insurance or driver's license on file. Simply send your most updated insurance or drivers license to [email protected]
Office Hours: 8 am-6 pm Central Time
Office Phone: 844-511-0002
Email: [email protected]
Need Assistance? Click Here to Set Up a Phone Meeting with Provider Support.
Need Help With Insurance Questions? Click Here to Set Up a Phone Meeting with our Insurance Specialist