GOA: How are they handled?

GOA: Gone On Arrival Fee, in the amount of $30 Is taken out of the customer's pre-authorized credit card payment if they cancel during a call.
To ensure the provider gets their GOA, the provider must have made contact with the customer via in-app communication, negotiating their final rate before dispatching to the customer's location. This indicates the customer was aware that the provider was attempting service, and chose to cancel regardless of the $30 Fee notification.
In some cases where the provider has made it to the customer and attempted service, but was unable to get the vehicle started, the customer did not have their specific wheel lock keys or any other reason then the provider can negotiate their own GOA.*

*If you have any further questions or concerns please reach out to your provider support team:

Office Hours: 8 am-6 pm Central Time

Office Phone: 844-511-0002

Email: [email protected]

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